PRIVACY POLICY
Thank you for visiting Al-Hayat online store. We respect your privacy and willing to provide you full customer services. Protection of privacy is our first and foremost requirement. It’s our liability to protect customers’ personal information and keep them confidential.
Our privacy policy ensures customers for safe use of personal information and better services. To learn more, please read this Privacy Policy as under.
PERSONAL INFORMATION COLLECTION AND USE?
1. INFORMATION COLLECTION
Al-Hayat collects personal information of customers for building a long-term relation and for providing the best client services. It helps us to understand the customer needs and ensure to provide valuable information as required. All necessary personal information also used for business research process which helps us in an understanding of our limitations and to gauge customers’ satisfaction for quick improvements.
a) Registration & Subscription: All personal information of customers collected through their registration process as it required them to provide name, address, phone, email, etc. Personal information also gathered through customers’ subscription to our daily, weekly or monthly newsletters, advertisements, and promotional emails. Our automated systems track customers IP address and record their preferences by their clicks to certain products on the part of our website which ensures us to provide the customers most needed goods and services they required.
b) Personal and Non-Personal Identifiable Information: We usually collect two types of information from customers — one is personally identifiable information from customers those consists of name, email, order details, shipping address, telephone number, credit card details, etc. to fulfill customers shopping orders. Other is non-personal identifiable information those acquired by tracking the URL (uniform resource locator) of websites and IP address of clients from where they are coming and tracking the moments of customers on our site. Such information is normally based on website surfing time, pages clicks, products view, downloads, items inside shopping carts, etc.
c) Cookies: Cookies stored on the hard drives of customers while browsing to our site enable Al-Hayat systems to collect non-personal information of customers which help us to identify the customers’ preferences. It helps us to secure our site from illegal activity, make our site run smoothly, enable customers to view and retrieve the last stored products to their carts, etc. Although customers can disable all those cookies storage to their hard drives by changing the options in their browsers, it is most advisable that enabling those cookies help customers to use all helpful features available on our website.
d) Advertising: We may use advertising/promotional companies to serve ads on our behalf. These ad agencies may employ cookies and web analytics to measure promotion effectiveness. They might collect information such as which key web pages are visited or what products are purchased by the customer and in what amount). Any information that these ad agencies collect via cookies and web beacons is not linked to any personal information collected by us.
e) Age: Personal information from under the age of 13 years is usually not recorded by and deleted as soon as those are identified. Any incorrect information shared with us by mistake or by someone else can be corrected and removed by approaching directly to our support team through email and using contact us web form. Please do not use our site if you are under the age of 13, and do not submit any personal information to us.
2. USE AND PROTECTION OF INFORMATION
a) Personal information used for fulfilling the customers’ orders, for the verification process, and while providing wholesale clothing accounts. Personal information can be provided to shipping or some other company linked with Al-Hayat in providing products and services to customers. For example, information provided to manufacturing units for final orders process as these enterprises required to maintain a record of purchasing customers for any future claim.
Such personal information also used for research process which helps us in providing valuable services to the customers and in providing customized online experiences. Most probably such information is used for direct communication process between company staff and customers, during company promotional campaigns, while providing technical assistance, billing information, etc.
b) Protection: All personal data and confidential information of customers are secured through our electronic systems and our managerial procedures. Privacy of information secured by use of Secured Socket Layer (SSL) encryption on our website, through our skilled technical staff and third party security companies. Information those shared with other companies are used by complying with our company customers’ privacy policy, and they required safeguarding all clients’ data against any illegal use.
PROMOTIONAL E-MAILS, NEWSLETTERS, AND ONLINE ADVERTISEMENTS:
Promotional emails, newsletters and online ads those periodically mailed to customers are subject to their willingness and consent. Promotional emails are forward to provide information about new products, discounts by the company, and for any other exclusive deals. Customers at any time unsubscribe from those promotional emails, advertisements, newsletter by sending direct mail to customer’s service or you can also unsubscribe from the option available inside those promotional emails.
The partner companies provide ads on our site. Al-Hayat is not responsible for those sites privacy policy. Customers willing in all those advertisements must review other sites privacy policy and their conditions and requirements.
PRIVACY COMMITMENT:
Al-Hayat is fully committed to protect customer’s privacy and not share or disclose information to anyone without their willingness. All sensitive personal information is secured and our management team entirely obliged to take care of all those.
Questions or concerns regarding any issue linked to the privacy policy of Al-Hayat can be forward to us through a web form and by contacting directly to us through our helpline +9231.
CHANGES/MODIFICATION TO PRIVACY POLICY:
We timely review our privacy policy and do changes to fulfill our commitments, any change in our services, or subject to customers’ feedbacks. Any changing to all those privacy policies will be notified to customers by direct sending notification to customer personal emails.The privacy policy of Al-Hayat is subject to change at any time without prior notification. It is advisable timely review our privacy policy to avoid any misunderstanding.